| Customer Service Hours | Customer service for your billing account, username/password retrieval, and account status is 24/7, available directly from CCBill: https://support.ccbill.com/ Phone: (888) 596-9279 or (480) 449-7751 For other customer service inquiries, please see the e-mail address at the bottom of this page. |
|
| User Names and Passwords | When you signed up to Solowife you were given a unique username and password. Please check your e-mail mailbox for the confirmation from CCBill - it contains your username and password. PLEASE READ: Avoid typing mistakes! Copy and paste your user name/password from the e-mail you received when you signed up. Be sure not to include any leading or trailing spaces when you select the text. Didn't get a confirmation e-mail? Call or send an e-mail to CCBill to retrieve your subscription information. User names and passwords are case sensitive. The username 123AbC is NOT the same as 123abc or 123ABC. Be sure to disengage the CAPS LOCK key before typing your user name and password. |
|
| Forgotten Passwords | If you've already signed up but have forgotten your username or password, please contact CCBill here: https://support.ccbill.com/. You may also reach a customer service representative 24/7 by calling them at (888) 596-9279 or (480) 449-7751. |
|
| No Access to Member Area | Should you still not be able to access the member area of this site after contacting CCBill and retrieving your correct username and password, and your subscription is still valid, send e-mail to the address at the bottom of this page. Include your (approximate) date of joining and any other information you can so that we may help you determine your membership status. |
|
| Additional Login Help | For additional help in logging into our member's area go to the Login Help page. |
|
| Popups | This site does NOT serve popup advertising. If you are getting popups while here you have "adware" or other software running on your computer. There are security programs available that can delete these from your PC. |
|
| Viewing the Videos | All videos are encoded in Microsoft Windows Media WMV format. Most are in color, and have sound. Clips are played or saved using the download links, located at the bottom of the description for each clip. Examples of links to clips are "Part 1" or "Download." Some clips have multiple parts. You can download the parts you wish. Several videos are presented in both standard quality, and hi-res quality. Hi-res clips are much larger, and take longer to download. You can either click on the link to start the video playing, or right-click, and save the file to your hard drive - watch it over and over again!
Note: Several versions of Microsoft Media Player will not play media files directly by clicking on the file link. If you click on a file link and get an error that says Media Player cannot play the file, simply right-click over the file URL, choose Save Target As, and save the clip to your PC. The file can be played from there. Similar commands exist for Firefox and Macintosh. |
|
| Saving a Video to Your Computer |
Our videos are intended to be enjoyed by downloading to your computer, and viewed from your local hard disk drive. They are not "streamable" videos. See the above item on how to save the clips to your computer. |
|
| Guest and Member Areas | On Solowife.com the guest and member areas are identical. What you see in the guest area is exactly what is available inside the member's area. The only difference is that in the member area you can download the actual clips. |
|
| Cancel Subscription |
If you chose a recurring billing option, you may terminate your membership at any time here: https://support.ccbill.com/ |
|
| Billing Merchant Name | The charge for membership at this site will appear on your account under the merchant name CCBill.com * SoloVisuals.
|
|
| Expired Subscription |
Subscriptions run for 30 days (unless a longer term is selected), then self-expire. If you chose to be rebilled monthly (saves you money), your subscription will be automatically extended another 30 days, until you cancel. |
|
| E-Mail to You | We do not send e-mail to you unless it is in response to an inquiry that you sent to us, or unless we need to get in contact with you regarding a problem with your membership. We do not spam, send viruses, or update you via e-mail regarding your subscription or the latest files to the site. |
|
| Customer Service E-Mail (e-mail to us) |
For customer service inquiries other than those described above send your e-mail to the following address. If you are a member, PLEASE provide either your subscription number or user name. Bear in mind that the support staff of Solowife is basically one person (me), and I have a day job. I do my best to answer all customer service inquires just as quickly as possible. Please allow 24 hours for a reply. |
© 2008 Solowife.com