| Q. | What are the steps to access the member area? Go to the Login page, and provide the following:
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| Q. | Where do I get my username and password? You received your username and password when you signed up. They were provided on a confirmation page. They were also e-mailed to you, delivered to the e-mail address you provided. |
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| Q. | The username/password I'm using aren't working. What's wrong? You're probably not providing the right username or password:
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| Q. | I might not have written down my username/password correctly. What can I do? Go to your e-mail mailbox and get the confirmation e-mail sent to you. It contains your username and password. |
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| Q. | I didn't get an e-mail confirmation. What now? Before doing the following, check the "spam" or "bulk" folder of your e-mail account, in case your ISP misconstrued the confirmation as unsolicited mail. First choice: Call or send an e-mail to CCBill to retrieve your subscription information. Provide as much information as you can to retrieve your subscription data. They are available 24/7. https://support.ccbill.com/ Phone: (888) 596-9279 or (480) 449-7751 Second choice: Contact us using the e-mail address at the bottom of this page. Allow 24 hours for a response. Include your name, approximate date of joining, and any other information we might use to look up your subscription record (DO NOT give us your credit card information). |
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| Q. | Is my username my real name or e-mail address? No. |
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| Q. | Why doesn't the username and password I use on other sites work here? As an exatra security measure we provide the username and password for you. The username and password you use on other sites will not work here. |
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| Q. | Are usernames and passwords case sensitive? Yes. Be sure to disengage the CAPS LOCK key before typing them in. (But we strongly recommend that you copy and paste them from your confirmation e-mail.) |
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| Q. | I was using the wrong username or password, but now I've corrected it. Why am I still not able to log in? There are three possible reasons:
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| Q. | How can I streamline the login process when I come back? Enable the Save my password option on the Login page. This will store your username and password on your computer so that you don't have to re-enter them each time you visit. |
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| Q. | Everything was working fine but now I can't access. Why? Check to make sure your subscription has not expired. Additionally, our security system may have blocked you if you attempted to log in too many times over a certain period, or from too many different computers. Contact us at the e-mail address below to resolve this issue. Be sure to include your username. |
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| Q. | Where can I go for other customer support issues? Please visit our Customer Support page. |
Contact us at the address below. We'll get back to you as soon as possible.
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